Troubleshooting Guide: How to Fix Your Shark Robot Vacuum Not Charging




Troubleshooting Guide: How to Fix Your Shark Robot Vacuum Not Charging

Troubleshooting Guide: How to Fix Your Shark Robot Vacuum Not Charging

1. Check the Power Source

Before you do anything else, make sure that the power source is working properly. Check that the outlet is turned on and that the cord is securely plugged in. You can also try plugging the robot vacuum into a different outlet to see if that solves the problem.

2. Clean the Charging Contacts

The charging contacts on the robot vacuum and the charging dock can become dirty over time, which can prevent the robot from charging properly. To clean the contacts, use a soft, dry cloth to wipe away any dust or debris. You can also use a cotton swab dipped in rubbing alcohol to remove any stubborn dirt.

3. Check the Charging Dock

Make sure that the charging dock is properly plugged in and that the power light is on. You can also try resetting the charging dock by unplugging it for a few minutes and then plugging it back in.

4. Inspect the Charging Cable

The charging cable can become damaged over time, which can prevent the robot vacuum from charging properly. Inspect the cable for any signs of damage, such as cuts, tears, or loose connections. If you find any damage, you will need to replace the charging cable.

5. Restart the Robot Vacuum

Sometimes, a simple restart can fix the problem. To restart the robot vacuum, press and hold the power button for a few seconds until the robot turns off. Then, press the power button again to turn the robot back on.

6. Contact Customer Support

If you have tried all of the above troubleshooting steps and your Shark robot vacuum is still not charging, you may need to contact customer support. Shark offers a one-year warranty on its robot vacuums, so you may be able to get a replacement robot vacuum if yours is still under warranty.